Returns & Exchanges
Due to the perishable nature of wine and legal restrictions regarding alcohol shipping, all sales are final once they leave our warehouse. However, if your bottle is corked, flawed, or damaged during transit, we are committed to making it right through a replacement or store credit.
Inspect Your Delivery
Examine your bottles immediately upon arrival for any signs of leakage, broken seals, or glass breakage caused by shipping.
Contact Support
If you encounter a flawed or damaged bottle, email our support team within 30 days of delivery with your order number and a photo of the issue.
Verification Process
Our wine experts will review your claim and may ask for additional details to help us prevent future quality control issues with that specific vintage.
Resolution
Once approved, we will issue a credit to your account or ship a replacement bottle if inventory is still available for that specific daily deal.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing